Contract Malfeasance

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Nancy of Laredo TX ( 07/07/08 )
I was moving back home and I had an account with my boyfriend. My boyfriend cancelled his membership, he moved back home also. I also sent the paperwork needed to cancel. They told me I just owed for a few months that totaled to about 80 something dollars plus a 50 cancelation fee. Well about a month later my bill was over 300 dollars! They would give me no info about my account even though I was the one who still owed and not my boyfriend.

The guy on the phone was super rude and I asked for a supervisor. He told me he was ending the call and hung up! Why should I have to pay all that when I was already given a total and sent in my paperwork to confirm my move? Now they are just harrasing my boyfriend all the time. My monthly fee was supposed to be 25 and now they are charging me 66 because I'm trying to cancel.

I'm on the phone with them now and they claim to have not received my stuff which is why they are charging me more. Im just a student! Im not rich and I cant just dish out over 300dollars in a day! I'm going to not pay a book for summer school cause of this. Thats the only way Ill be able to pay with out the amount getting higher.

 

Lafronda of Spring TX (06/21/08)
on 3/2007 i signed up for a month to month acct two months later i learned that the guy signed me up for a three year contract. i contacted the main office they stated that i can bring a guest each time i come and each time they give me a hard time i was wrongfully placed in a contract.
Liars

Bally Total Fitness
Rancho Cucamonga, California
United States
www.ballyfitness.com

This gym infuriates me. Not only did they not honor a free pass I had after they said they would (I read the fine print; it should have been honored no matter what), they charged me more than promised after I signed the contract. I asked over and over about the price before I signed, and was promised over and over it would only be $37 for two months if I chose to cancel. Pffft, it ended up being $37 a month!

This, along with the disgusting gym conditions, led me to cancel. The cancel "promise" was simple: talk to a trainer and go to the gym at least 17 times in two months. During the two months, I ended up not getting a promised job and didn't have a car, so it was tough making the 17 times but I did it. However, there were AT LEAST a total of six times where they did not swipe my membership card despite my asking. They said I didn't need to, even after I insisted I did. All the same, since I went the required amount of time, I followed the cancellation procedure.

I sent them a letter like they asked, said I was canceling via the "promise", and thought that would be that. I wasn't happy about losing money, but I was so angry with them at that point that I just wanted to be done with it.

A month later, they denied me cancellation, claiming I had not fulfilled the promise. I was beyond angry, and still am. I sent them another letter, this time through certified mail, ripping them a new one and saying I wasn't going to pay them one more red cent. I also said I was moving, because I did, and that they would have to cancel via the moving clause (I moved to Nevada, they have no Bally's there). I received no reply, but they call my old address everyday. I have emailed them many times to get them to stop and at least call my cell so they can leave the other tenants alone, but no dice.

I have referred many people away from Bally, and most of them don't want to join a gym at all because of what happened to me. I am worried about being sent to collections and having my credit score ruined, so I am still trying to figure out how to make them stop and do what was promised to me.